Shipping Information
Order Processing
All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Note: High-volume seasons (like Black Friday) may result in processing delays of up to 3 business days.
Domestic Shipping Rates
Shipping charges for your order will be calculated and displayed at checkout.
| Shipping Method | Estimated Delivery Time | Price |
|---|---|---|
| Standard Shipping | 3-5 Business Days | $25.00 (Free over $125.00) |
| Expedited Shipping | 1-2 Business Days | calculated at checkout |
| Local Delivery (Vancouver Area) | 1-2 Business Days | calculated at checkout |
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at support@vancouver-computer.net with your name and order number.
International Shipping
We offer international shipping to most countries. Please note that your order may be subject to import duties and taxes (including VAT) which are incurred once a shipment reaches your destination country.
Shipping Restrictions
We currently do not ship to P.O. Boxes for high-value items like motherboards or CPUs due to insurance requirements. We also cannot ship hazardous materials (like certain batteries) overseas.
Eco-Friendly Commitment New for 2025
We care about the planet. To reduce our carbon footprint, we use 100% recyclable packaging and "right-size" our boxes to reduce waste and transport emissions.
Damages & Returns
If you receive your order damaged, please save all packaging materials and damaged goods before filing a claim. For detailed information on our return process, please visit our Returns & Refunds Page.